Shipping and Returns
Orders shipping to Australia:
FREE DELIVERY for ALL ORDERS OVER $350 within Australia!
Orders shipping to New Zealand:
WE OFFER $25.00 FLAT RATE for ALL ORDERS SHIPPING to NEW ZEALAND
Customs and import charges for orders shipping to New Zealand or international destination:
You may be charged for duties and taxes by your Customs Service Department depending on the value of your order and destination country. Please note that we do not have control on custom's procedures or estimate for these charges as these are imposed by the destination country. Any applicable charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
Please note, shipping terms and costs quoted apply to Australian and New Zealand delivery addresses only. For international orders, please feel free to contact us for a freight cost.
Returns & Refunds Policy
All products sold by Mounts New Zealand are covered by a warranty for your protection and peace of mind. Our products are all brand new and the warranty period is specified if applicable inside the packaging of the product.
The customer shall inspect the Goods immediately upon receipt and shall notify us in writing if the goods are damaged or incorrect. If for any reason the goods are not to your satisfaction, please notify us and request for a Return Authorisation within 7 days. We will immediately send you a Return Authorisation Form & Number together with a return checklist and instructions. Any goods returned to Mounts New Zealand accompanied without a Return Authorisation Form & Number will be rejected at the door by our warehouse.
Return Authorisation Numbers are only valid for 7 days, so we must receive the returned product into our store within this period; otherwise, the return may not be accepted. It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the invoice, or other proof of purchase, must be included with the returned product, as well as the approved Return Authorisation form sent to you by Mounts New Zealand Support.
You may request cancellation of your order if it has not been processed yet. Our sales team must be advised immediately if you wish to cancel your order otherwise cancellation will not be accepted. Once your order has been processed, we do not allow cancellation of orders due to a cancelled job, a customer change of mind or if you have incorrectly ordered a product and request for a refund. Please contact firstname.lastname@example.org for more information.