Shipping and Returns
Orders shipping to Australia:
FREE DELIVERY for ALL ORDERS OVER $350 within Australia!
Orders shipping to New Zealand:
We offer shipping rates starting at $10.36 for Airmail – 2-5 Business Days Shipping.
Customs and import charges for orders shipping to New Zealand or international destination:
You may be charged for duties and taxes by your Customs Service Department depending on the value of your order and destination country. Please note that we do not have control over custom's procedures or estimate for these charges as these are imposed by the destination country. Any applicable charges are the responsibility of the person receiving the parcel and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
Please note, the shipping terms and costs quoted apply to Australian and New Zealand delivery addresses only. For international orders, please feel free to contact us for a freight cost.
Returns & Refunds Policy
Mounts New Zealand wants to ensure your satisfaction with your purchase. Should you need to return any products, we provide the following options:
Faulty Items: If your item breaks (excluding physical damage) within the manufacturer's warranty period, we can offer a refund/credit or replacement. While we may request the faulty items back, in many cases, we can simplify the process with an email and photo. RAM Mounts provides a lifetime warranty on most parts, except for items with electronics, which carry a 1-3 year warranty depending on the item.
Unwanted Items: If you mistakenly ordered the wrong item and wish to return it, we gladly accept such returns for credit within 14 days of item receipt, unless:
- The items have been opened or used.
- The items were specially ordered for your order.
- The items were supplied in bulk quantities (e.g., more than 10).
- Special order items. Return freight costs are the responsibility of the buyer.
- Shipping Errors: In the case of receiving incorrect items, please inform us as soon as possible and provide supporting evidence by email, such as photos. Missing items will be shipped at our expense, and incorrectly or oversupplied items will be arranged for return at our cost.
To lodge a return or refund, please email firstname.lastname@example.org for service.